Ken Auletta writes:
Publishers maintain that digital companies don’t understand the creative process of books. A major publisher said of Amazon, “They don’t know how authors think. It’s not in their DNA.” Neither Amazon, Apple, nor Google has experience in recruiting, nurturing, editing, and marketing writers. The acknowledgments pages of books are an efficiency expert’s nightmare; authors routinely thank editors and publishers for granting an extra year to complete a manuscript, for taking late-night phone calls, for the loan of a summer house. These kinds of gestures are unlikely to be welcomed in cultures built around engineering efficiencies.
Really? These things “routinely” happen in the print publishing world? Wow. All these years I’ve just worked hard to meet deadlines, almost always with success; I have never called my editors late at night — I have never even had any of their home or mobile phone numbers; and it never once occurred to me that any of them might have access to summer houses that they could lend me. What a sucker I’ve been.